A small studio, so it is a real person reading — usually the same one who poured the candle.
We answer within one working day.
thehatkehouse@gmail.comWhat to put in the email
About an order
Quote your order number and we can see exactly where it is. It is on your order page and at the top of every email we have sent you.
Write about this: About an orderReturns and damage
Send a photograph of the piece and its packaging. If it arrived broken you will not be asked to post it back.
Write about this: Returns and damageWholesale, gifting and custom batches
Corporate gifting, wedding favours, or a scent poured to order. Tell us roughly how many and by when.
Write about this: Wholesale, gifting and custom batches
Before you write, the answer may already be in shipping, returns or about the studio.