Privacy

To send you an order we need your name, delivery address and phone number. To let you sign in and see your orders we need an email address or a mobile number. If you ask to be told when a sold-out piece returns, we keep your email address until we have told you.

We never see or store your card or bank details. Payment happens inside your own UPI app; all that reaches us is the reference number you send back so we can match the payment to your order.

Your address and phone number are used to deliver your order and by the courier to reach you. Your email is used to tell you what is happening to that order. We do not send marketing email unless you have asked for it, and we do not sell, rent or share your details with anyone who is not delivering your parcel.

Order and account data is stored in Google Cloud Firestore, and sign-in is handled by Firebase Authentication. Google processes this data on our behalf under its own security and privacy terms. Order records are kept for as long as tax and accounting rules require.

Email thehatkehouse@gmail.com to see what we hold about you, to correct it, or to have your account and saved addresses deleted. Completed orders have to be kept for accounting even after an account is closed, but nothing else does.

One cookie, which keeps you signed in. There is no advertising, tracking or analytics cookie on this site. Signing out removes it.

A second cookie remembers your answer to the cookie question, so it is not asked on every page. It holds nothing but that answer and expires after six months. Nothing optional is ever set until you choose Accept, and you can change your answer at any time from Cookie settings at the foot of every page.